ESPA
F.: [+30] 2310 722 156
Language:
24 September 2024

From Small to Big: A Customer Journey Case Study in Cyprus

Share the article

Introduction

In this case study, we’ll explore how a small food company in Cyprus overcame challenges in finding an effective solution for their industrial chicken mixing needs with the help of LAKIDIS SA. Let’s discover how they achieved significant growth with LAKIDIS SA’s guidance and expertise.

The Initial Challenge: Finding an Effective Solution for Industrial Chicken Mixing Needs 

In 2012, a food company from Cyprus approached LAKIDIS SA for an effective solution to their industrial chicken mixing needs. LAKIDIS SA recommended the PL450L industrial mixer, which not only met their requirements but also provided excellent after-sales service.

The installation of the PL450L improved their operations, resulting in higher productivity and customer satisfaction.

During the years of crisis, this company experienced numerous changes. They were sold and relocated to new premises, but all the skilled workers and processing machines remained with the original owner’s family. After a few years, the company rose from its ashes like a Phoenix and once again became a key player in the Cyprus Food Production Industry.

Read more about PL MIXERS

Satisfaction and Expansion: Investing in Additional Equipment

Moved by LAKIDIS SA’s unwavering dedication and exceptional service over more than a decade, the food company decided to expand their capabilities by investing in additional equipment. They acquired a flaker FR100 for frozen meat cutting and a Cross-feed Grinder MLK130L Premix, which significantly enhanced their production capabilities and efficiency.

An installation of Equipment took place once more . This time with a LAKIDIS engineers meeting the same team from the past , with the same passion , same motivation , bigger production rooms and more recipes in their food production line.

So LAKIDIS carried on the set up and 1st production of their frozen food cutter ( FLAKER) and frozen meat grinder , CORNER GRINDER ,

As a result, they established themselves as a reliable supplier in the industry, meeting their customers’ needs effectively.

Products were produced more quickly and with greater ease, all while maintaining efficiency and minimizing the loss of energy, materials, and man-hours.

In contrast, less efficient processes would have resulted in slower production times, higher energy consumption, and increased waste of materials and labor, ultimately leading to higher operational costs and reduced profitability.

This improvement in production processes not only streamlined operations but also significantly reduced operational costs, allowing the company to allocate resources more effectively. Additionally, the company adopted a more friendly approach by fostering a positive work environment, enhancing customer service, and building stronger relationships with suppliers and partners.

The enhanced efficiency meant that the company could meet increasing customer demands without compromising on quality, thereby strengthening their market position and fostering long-term growth.

Achieving Growth: Upgrading to the Bigger Mixer PL900L

Twelve months later, the success story continued to unfold in remarkable ways. The company’s production mixing needs soared to unprecedented levels, driven by a surge in customer demand for their high-quality products. As a result, the company found themselves in a position where they needed to significantly increase their production capacity.

The growing volume of orders meant that their existing equipment, particularly the oldest of their mixing machines, could no longer keep up with the heightened demand. It became clear that to maintain their upward trajectory and continue delivering exceptional products to their customers, they had to replace the outdated mixer with a more advanced and efficient model. This decision marked another pivotal moment in their journey of growth and innovation.

Additionally, the company adopted a more friendly approach by fostering a positive work environment, enhancing customer service, and building stronger relationships with suppliers and partners. This shift not only improved internal morale but also strengthened their reputation in the industry, making them a preferred choice for both customers and collaborators.

LAKIDIS SA’s assistance was required once again. We were tasked with replacing their outdated 450-liter paddle mixer with a larger and more efficient model.

The new 900-liter mixer features variable speed, pneumatic cover opening, and programmable options for multiple recipes.

LAKIDIS PL900L

LAKIDIS PL900L

Sustainability and Options: The Fate of the PL450L

With a heartfelt commitment to sustainability and innovation, LAKIDIS SA lovingly purchased the used PL450L from the food company and breathed new life into it through careful refurbishment.

This thoughtful act not only provided valuable options to customers but also played a significant role in preserving our planet by saving raw materials and energy. LAKIDIS SA’s unwavering dedication to reducing waste and offering meaningful value truly exemplifies their deep-rooted commitment to a sustainable future.

some photos from the repair carried , are below

Conclusion

The journey of this small food company in Cyprus is a testament to the transformative power of innovation and collaboration. By partnering with LAKIDIS SA, they not only overcame their initial challenges but also set themselves on a path of sustained growth and success.

From upgrading their industrial mixer to investing in additional equipment, each step was marked by a commitment to efficiency, quality, and sustainability. This case study highlights how strategic investments and strong partnerships can lead to remarkable achievements, ultimately positioning the company as a reliable and forward-thinking leader in the food production industry.

 

 

SERVICES / SUPPORT
01.
After sale servive & support
The well-trained technical support team of the company has the ability to offer direct and complete services for both maintenance and possible repair and solution of any problem.